Pk11 Terms & Conditions — Please read before registering

Pk11 is an international online betting and gaming platform serving users in Bangladesh and around the world. All pk11 services operate under an international license and comply with applicable laws and regulations.

These Terms and Conditions ("Terms") form a legal agreement between the pk11 platform and its users ("Members"). By registering with pk11 or using any of its services, you confirm that you have read, understood, and agreed to these Terms in full.

Pk11 reserves the right to update these terms at any time. Changes will be announced on the website, and continued use of the platform after any update constitutes acceptance of the revised terms.

To use pk11's services, the following eligibility criteria must be met:

• You must be at least 18 years is required. Minors are strictly prohibited from creating an account or participating in any game on the pk11 platform.
• Online betting and gaming must be legal in your country of residence.
• You are opening this account in your own name and for yourself — not on behalf of any third party.
• You are of sound mind and capable of making your own decisions.
• Any individual previously banned or suspended by pk11 may not open a new account.

Each member at pk11 is allowed only one single may open an account. If multiple accounts are found belonging to the same person, all accounts will be closed and the balances may be forfeited.

All information provided during registration — including name, address, date of birth, and mobile number — must be accurate and truthful. As part of its KYC (Know Your Customer) process, pk11 may request the following documents at any time:

• Copy of National ID (NID) or Passport
• Proof of recent address (utility bill or bank statement)
• Proof of payment method ownership

Pk11 reserves the right to withhold withdrawals until KYC verification is complete. Use a strong password to keep your account secure and never share it with any third party .

Deposits and withdrawals at pk11 are available via bKash, Nagad, Rocket, and USDT. The minimum deposit amount is ৳500 and the minimum withdrawal amount ৳1,000।

• Deposits are generally credited to your account instantly.
• Withdrawal requests are typically processed within 5 minutes to 24 hours is processed within.
• The withdrawal method must match the deposit method — you can only withdraw through the same channel you used to make your deposit.
• If any suspicious transaction is detected, pk11 reserves the right to temporarily suspend the withdrawal and conduct a verification.
• Pk11 follows international AML policies to prevent money laundering.

The following rules must be observed when placing bets on pk11:

• Once a bet is confirmed, it cannot be cancelled or modified unless pk11 itself voids it due to an error.
• Pre-match odds apply to bets placed before a match begins. Live Betting uses real-time odds.
• If an event is cancelled or incomplete, the stake is generally refunded, though this may vary depending on the specific sport's rules.
• If a technical error is detected in the odds, pk11 reserves the right to void the affected bet.
• Placing coordinated bets on the same event from multiple accounts ("arbitrage") is prohibited.
• Maximum bet limits may vary depending on the sport, market type, and the member's betting history.

Pk11 regularly offers a variety of bonuses and promotional deals. Each offer has its own terms, which are clearly stated on the offer page. Some general rules:

• The welcome bonus is available to new members only, once on their first deposit.
• Bonus funds cannot be withdrawn directly — the specified wagering multiplier (typically 5x to 20x) must first be met.
• Bonuses are typically valid for 7 to 30 days. Any bonus that expires will be automatically forfeited.
• Multiple bonus claims from the same household, device, or IP address are not permitted.
• Pk11 reserves the right to modify or cancel any bonus offer without prior notice.

Pk11 believes betting should be a form of entertainment. We place the highest importance on our members' wellbeing and peace of mind. To support this, the following tools are always available on pk11:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting limits: Set a limit on how much you want to bet within a given period.
• Cooling-Off Period: Take a temporary break ranging from 24 hours up to 6 weeks.
• Self-Exclusion: Exclude yourself from the platform on a long-term or permanent basis.
• Reality Check: At regular intervals, pk11 will notify you of how much time and money you have spent.

If you notice signs of gaming addiction, please Responsible Play Visit the page or contact pk11 Support.

The following activities are strictly prohibited at pk11 and may result in account termination as well as legal action:

• Creating or operating multiple accounts.
• Using pk11 for money laundering or any form of illegal financial activity.
• Bonus abuse — such as using strategic betting patterns to circumvent bonus terms.
• Placing bets using software, bots, or automated systems.
• Attempting to hack or gain unauthorized access to pk11's systems.
• Stealing or using another member's account credentials.
• Using insider information for match fixing or gaining an unfair advantage.

Pk11 takes the protection of your personal information very seriously. Our Privacy Policy Your data is never sold to third parties, in accordance with our privacy policy.

• Pk11 uses SSL 256-bit encryption to keep all data secure.
• Your password is not visible to any pk11 staff member.
• If a suspicious login is detected, you will be immediately notified via email or SMS alert.
• Pk11 will never ask for your password or OTP via email or phone. Any such contact is a fraud attempt.

Pk11 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Registering with false or misleading information.
• Suspicious or fraudulent activity.
• Orders from a court or regulatory authority.

You may also close your account at any time by contacting pk11 Support. Please withdraw any remaining balance before closing your account.

Pk11 is committed to maintaining the highest standards of service. However, pk11 will not be held liable for the following:

• Missed bets due to internet disconnection or third-party technical issues.
• Account information compromised due to the user's own negligence.
• Force majeure events — service disruptions caused by natural disasters, war, or government-imposed restrictions.
• Financial losses from betting — members place bets with full awareness of the risks involved.

Pk11 may update these Terms and Conditions at any time. Members will be notified of significant changes via their registered email or SMS. We recommend always reading the latest version of this page.

For any questions or concerns regarding these terms, please contact pk11 Support:

• Email: support@pk11.ws
• Live Chat: 24/7 via website or app
• Help Center: help-center View Page