Pk11 Privacy Policy — How We Protect Your Data

Pk11 (referred to as "we", "us", or "pk11") is an international online betting and gaming platform. We take our members' privacy seriously and are committed to keeping your personal information secure.

This Privacy Policy applies to pk11's website (pk11.ws), mobile application, and all associated services. By using any pk11 service, you are considered to have accepted this Privacy Policy.

In this policy, "personal data" refers to any information that can directly or indirectly identify you — such as your name, email address, phone number, IP address, and similar details.

Pk11 collects two types of data — what you provide voluntarily and what is automatically collected while you use our services.

Pk11 collects your information through the following methods:

• Information provided directly: What you provide through registration forms, KYC verification, support contact, or participation in surveys and promotions.
• Automatic Collection: Technical data is collected through cookies, web beacons, and log files while you use our website or app.
• From Third Parties: Information may be obtained as needed from payment processors, identity verification services, and fraud prevention organizations.
• Public Sources: Information may be verified against official records or public databases where necessary.

Under pk11's Privacy Policy, we never collect data that is irrelevant to our services without your consent.

Pk11 uses your personal information solely for the following legitimate purposes:

• Account Management: To verify registration, secure login, and protect your account.
• Identity Verification (KYC): To verify identity in compliance with international AML (Anti-Money Laundering) regulations.
• Payment Processing: To verify deposits, withdrawals, and transactions.
• Customer Support: For your complaints, questions, or issue resolution.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze usage patterns and improve the pk11 platform.
• Promotional Communications: To keep you informed about bonuses, offers, and updates, where you have given consent.
• Legal Obligations: To comply with regulatory directives or court orders.

Pk11 never sells your personal data. However, it may be shared with specific third parties in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and USDT gateways — to process transactions.
• KYC & Identity Verification Services: With accredited organizations to verify your identity documents.
• Cloud & Hosting Providers: To store data securely — in encrypted form only.
• Fraud Prevention Agencies: With partner organizations to help detect suspicious activity.
• Law Enforcement Agencies: When a valid court order or government directive is received.

Before sharing data with any third party, pk11 verifies their privacy and security standards. All partners are required to comply with strict data protection agreements.

Pk11 uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help the website recognize you.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of some pk11 services.

Pk11 uses industry-standard technology and practices to protect your data. Our security framework operates across the following layers:

• 256-bit SSL/TLS Encryption: All data transfers on our website and app are encrypted. A padlock icon in your browser's address bar confirms the connection is secure.
• AES-256 Database Encryption: All sensitive data we store is encrypted. No pk11 employee can view your password directly.
• Two-Factor Authentication (2FA): Members who enable 2FA on their account get an extra layer of security.
• Regular Security Audits: Third-party security experts conduct regular penetration testing on pk11's systems.
• DDoS Protection & Firewall: Advanced technology is used to block server-level attacks.

Data Retention Period: Your data is retained for as long as your account remains active. After closure, we may retain transaction and KYC records for up to 5 Years as required by law. After that period, all data is securely deleted.

As a pk11 member, you have the following rights regarding your personal data:

• Right to Access: You can find out exactly what information pk11 holds about you and how it is being used.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: You can request deletion of specific data unless we are required to retain it by law.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can export your data in a machine-readable format (CSV/JSON).
• Right to Object: You can object to marketing communications or profiling at any time.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

To exercise these rights support@pk11.wsemail us at or Help Center page. pk11 typically responds within 30 business days.

Pk11 strictly prohibits access for anyone under 18. We do not knowingly collect or store any data from minors.

Age verification is carried out at registration. If a minor is found to have created an account using false information, the account is immediately suspended and all associated data is deleted.

If you believe a minor has created an account on pk11, please support@pk11.wsto let us know.

Pk11 may update this privacy policy from time to time — for reasons such as legal changes, new services, or security improvements. For any significant updates:

• An update notice will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a popup notice will be shown upon login.

Continued use of pk11 after any changes takes effect means you accept the updated policy. We recommend checking this page regularly to stay informed.

For any questions, requests, or complaints regarding this Privacy Policy, please contact pk11's Data Protection Team:

• Email: support@pk11.ws
• Live Chat: Available 24/7 via website or app
• Help Center: help-center Find the full guide on the page

Pk11 typically responds within 72 hours. Complex requests may take up to 30 business days.